oelink
Find a Collision link Dealer

Buyer_Guide
Or Click on Manufacture Button Below



lexus
Mini
mitsubishi
nissan
porsche
SAAB
Subaru
suzuki
Volvo
volkswagen
Volvo
Remanufactured
Remanfactured
Aftermarket
NON_OEM_Assc
Lube
 
Century


Tameron Hyundia

 

ATLANTA CLASSIC CARS

Jim Ellis_Vw

Jim Burke

Jim_Ellis_Mazda

Gwinnett Palce Ford

GP_Honda

 

 

Jim_Ellis_Mazda

GP_Honda

Troncialli

Jim_Ellis_Mazda

Tameron Honda Ad

Jim Burke

Troncialli

Toyota

Ferrari

ATLANTA CLASSIC CARS

Ferrari

 

Gwinnett Palce Ford

 

 

 

 

 

Southern Automotive Journal
August 2017 Issue

Click here to open the SAJ August issue

State Farm Auto Insurance Forced John Eagle To Make Shoddy Repair That Trapped Driver in Burning Honda, Says Vehicle Safety Lawyer Todd Tracy

A federal lawsuit accuses State Farm Auto Insurance of forcing John Eagle Collision Center to cut costs by using a dangerous, untested adhesive to replace a hail damaged steel roof. The Complaint blames the defective car repair for crushing and burning the owners of a used 2010 Honda Fit when their car was struck in an accident.
John Eagle Collision Center & State Farm Auto Insurance Sued For Defective Car Repair Using Glue
"State Farm advertises that it is a 'good neighbor.' On the contrary: behind the closed doors of auto collision centers, State Farm's 'good neighbor' becomes a Dr. Jekyll and Mr. Hyde creature that turns into the 'neighbor from hell,'" according to the Federal Complaint filed by Matthew and Marcia Seebachan.
The lawsuit alleges that State Farm forced John Eagle Collision Center, "to use glue instead of welds and the shoddy and substandard repair work turned Matthew and Marcia Seebachan's Honda into a bonfire."
"State Farm secretly and covertly plays Russian Roulette with its customers and the public by forcing body shops to choose their profits over the safety of the motoring public," said Dallas vehicle safety lawyer Todd Tracy who represents the Seebachans.
During a family Christmas visit in 2013, Matthew and Marcia Seebachan suffered serious injuries when the safety cage of their 2010 Honda Fit collapsed because their roof literally separated where it had been glued with 3M 8115 adhesive rather than being welded at 104 spots as specified by Honda.
The failure of the glued roof set off a domino effect that crushed the couple and set their car on fire. Matthew Seebachan was trapped behind the steering wheel of the burning vehicle, and was conscious while his body burned.
The hail damaged body work was not disclosed to the Seebachans when they purchased the used Honda four months before the accident occurred.
The Body Shop Director for John Eagle Collision Center admitted, under oath, on July 7, 2017, that John Eagle deliberately violated Honda's 2009-2013 Honda Fit Body Repair Manual when it glued the new steel roof on to the 2010 Honda Fit with 3M 8115 adhesive. Honda's official repair manual for dealers specifies that a new roof must be welded onto a 2009-2013 Honda Fit when the roof is replaced. John Eagle's corporate representative further testified that the 3M 8115 adhesive used to glue the new roof on was used despite the fact that 3M has specifically stated that Honda does not permit the use of adhesives.
According to his testimony the collision center's profits trump safety, "State Farm dictated to John Eagle how the car was to be repaired, i.e., to use adhesive rather than spot welding. Furthermore, State Farm can 'trump' the Original Equipment Manufacturer (OEM) (Honda) specifications because the repair facility needs to get paid."
Tracy stressed that, "State Farm sells auto insurance. They are not in the business of designing vehicles, or testing vehicles, or repairing vehicles. And their adjusters are certainly not professional automotive engineers with an expertise in designing vehicles that provide crashworthiness protection to prevent serious injuries. No insurance company should ever dictate to a collision center how to repair a vehicle. Such coercion jeopardizes public safety on the nation's highways."
Yet, Repairer Driven News for the Society of Collision Repair Specialists reported that representatives of State Farm and Allstate at the Collision Industry Conference and NACE MSO Symposium for collision repair industry executives failed to support the idea that Original Equipment Manufacturer (OEM) instructions are always the standard of care — a position endorsed by all major collision repair trade groups, I-CAR, and even CIC's own definition of a collision repairer.
According to the report, Clint Marlow, director at Allstate stated: "I think there's a lot of … mechanical acumen in our industry, and while most of us are not mechanical engineers by trade, I believe that we are educated enough to form an opinion." Asked about OEM repair procedures, State Farm claims director Russ Hoffbauer said, "We don't consider them Gospel."
"State Farm Insurance needs to find some old time religion when it comes to protecting the safety of its flock, i.e., policyholders and motorists. Ethical safety minded collision centers clearly believe that the OEM is the industry Bible. The arrogant attitude of this insurance giant who pretends to be everybody's 'good neighbor' reveals its two faced Dr. Jekyll and Mr. Hyde mentality when it comes to putting profits before safety. How many of their customers are driving defectively repaired cars that are ticking time bombs set to explode in an accident?" asked Tracy.
The federal lawsuit also accuses State Farm of violating the Texas Deceptive Trade Practices Act (DTPA).

 

 

GM TO LAUNCH COLLISION CERTIFICATION PROGRAM IN EARLY 2018

CHICAGO – General Motors' Customer Care and Aftersales division announced at NACE automechanika Chicago, the largest U.S. trade show dedicated to high-end technical and management-related training for automotive collision and service repair shops, it will launch a comprehensive collision certification program in 2018.

"Today's certification programs have to evolve to keep up with the rapid-fire pace of technological innovation in the auto industry, especially in areas like safety systems," said John Eck, collision manager, GM Customer Care and Aftersales. "Our new program is being designed to measure critical behaviors and procedures that will help ensure every collision repair is done to the highest standards, whether the work is done at a dealership, an independent body shop or by a multi-shop operator."

The new GM collision certification program will build on current training- and tools-focused programs, but it is much more comprehensive, adding standards for pre- and post-repair scanning, calibration, and overall repair. In the development of the certification program, GM Customer Care and Aftersales is working closely with companies like Mitchell International and Enterprise Holdings, who share common goals of ensuring proper and quality repairs are taking place.

Last year, GM issued a position statement that all vehicles being assessed for collision damage repairs must be tested for Diagnostic Trouble Codes (DTCs) during the repair estimation. Additionally, the vehicle must be retested after all repairs are complete in order to verify the faults have been repaired and new faults have not been introduced during the course of repairs.

GM is also looking at ways to incorporate technologies like OnStar into the process, such as providing drivers with information on qualified collision repair facilities based on vehicle location and crash severity.

"With Automatic Crash Response, OnStar is typically the first to know an incident has occurred," said Brian Hoglund, OnStar Commercial Experience director for GM. "Depending on the vehicle's repair needs and driver's well-being, OnStar has the ability to help streamline the repair process while making the experience more convenient for our customers."

All of GM's position statements can be downloaded at http://www.genuinegmparts.com/for-professionals/position-statements.

 

Is Virtual Steering The Future Of Automotive Collision Claims?

 

The Mopar is rolling out a new multi-faceted awareness campaign designed to both inform consumers of their "Right to Request"

 

Original Equipment (O.E.) collision parts and to highlight the benefits of choosing Mopar products over the aftermarket for collision repairs. The initiative will include a new informational ad that details the rights of owners to ask for O.E. parts for collision repairs.

Mitchell, uParts team up on IP procurement system "Mitchell Parts"

Mitchell Parts to integrate advanced electronic procurement capabilities within Estimating and Repair Management to streamline workflow and business operations

 

CalAmp instant crash detection, analysis based on airbag modeling

Read the rest of the story here on Collision Repair Magazine's website.

 

 


Nissan strengthens Alliance with acquisition of 34% stake in Mitsubishi Motors

Nissan Motor Co., Ltd., ("Nissan") completed its acquisition of a 34 percent equity stake in Mitsubishi Motors ("MMC") and became its largest shareholder.MMC will also become part of the global Alliance with Nissan and Renault. With the addition of MMC, the Alliance will be in the world's top three automotive groups by global volumes, with sales of 10 million units in fiscal year 2016.

Nissan Chairman and Chief Executive Officer Carlos Ghosn announced that Nissan and MMC would collaborate on joint purchasing, deeper localization, joint plant utilization, common vehicle platforms, technology-sharing and an expansion of the companies' combined presence in both developed and emerging markets.

 

The "Take a Good Look" campaign, launched this year and discussed in this "On Target" newsletter to wholesalers and collision repairers, is meant to stress the value of original equipment manufacturer parts to customers — over perhaps what an insurer wants.

 

 

CNN investigates steering, DRPs and inadequate collision repairs

Collision-Repair Labor Rate Survey Reveals Gaps
Insurance Company Labor Rates Lagging Behind Collision Center Costs

Squeeze-Type Resistance Spot Welding How and Why - ViDEO

 


 

 

 

 


 

 

Valid CSS!